How the robot is deployed, operated and supported
Understand requirement confirmation, site preparation, deployment training, acceptance, operation and after-sales contact before the project begins.
- 01
Define what the robot should do
Describe the target tasks, location, service points, network and connected equipment so we can assess product fit.
- 02
Confirm the solution, deliverables and cost
Based on the workflow and task boundary, confirm configuration, responsibilities, deliverables and quotation.
- 03
Prepare the site and system connections
Configure workflows, Q&A content, device integration and data interfaces for the agreed service process.
- 04
Deploy the robot and train staff
Validate tasks on site and train staff in daily operation, inspection and basic maintenance.
- 05
Accept against agreed goals and monitor
Complete acceptance against agreed targets, document operating issues and plan any required adjustments.
Support after the product enters service
Warranty, contact hours, issue handling and long-term support are summarized below. The project contract and after-sales manual remain authoritative.
3 years of technical support
7 × 12-hour response coverage
Remote fault diagnosis + on-site service
Service periods begin at delivery acceptance. Exact scope, term and cost are governed by the contract, order and applicable after-sales manual.
How to contact support when a device issue occurs
Prepare the product model, serial number, issue symptoms and any useful site photos or videos so the team can assess quickly.
Describe the issue by emailbd@autolife.ai↗
Call after-sales support19076162145↗
Contact us on WeChatAutoLife Robotics
Questions businesses ask when first evaluating a robot
Find the next information you need—from product fit and site preparation to support.
Before purchaseWhere can AutoLife S3 be used?
AutoLife S3 is designed for hotel and showroom reception, retail and supermarket assistance, and restaurant services. Home and eldercare applications remain a longer-term direction. Each task requires site assessment.
View next steps →Before purchaseWhat should I prepare for an initial enquiry?
Share the work you want the robot to support, the location, project region and expected timeline. You can submit an enquiry even if some information is not yet available.
View next steps →DeploymentWhat information is needed before deployment?
Provide task steps, site layout, network, service points, related equipment and interfaces, and identify who will manage daily operation and maintenance.
View next steps →DeploymentAre network, interface and site requirements standardized?
There is no universal configuration. Requirements are confirmed against the robot configuration, site and connected systems.
View next steps →OperationWhat should I provide when reporting an issue?
Prepare the product model, serial number, project region, symptoms and useful photos or video, then email bd@autolife.ai.
Email issue details →After-salesHow can I contact support?
Email bd@autolife.ai, call 19076162145, or contact the AutoLife Robotics WeChat account. The website does not currently provide a ticket portal.
Email support →SafetyWhere can I confirm S3 safety, maintenance and service documentation?
Submit a product and solution enquiry. The team will provide applicable documentation based on configuration, delivery region and project conditions.
View next steps →After-salesHow do I confirm warranty scope, service region and response method?
These depend on the AutoLife S3 configuration and project location. Email bd@autolife.ai with project details.
Ask about support scope →After-salesWhat support is available after purchase?
Support includes a 1-year warranty extendable to 3 years, 3 years of technical support, response coverage from 09:00–21:00 daily, remote fault diagnosis and on-site service. Service periods begin at delivery acceptance. Exact scope, term and cost are governed by the contract, order and applicable after-sales manual.
View service terms →